FAQ

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Shipping & Refunds

Yes, ACG will accept returns on any orders that fall within the following parameters.

  1. For myACG customers, orders may be returned for any reason within 14 days of receiving the order. Items must be in original packaging and undamaged with all accessories. The customer is responsible for the cost of shipping the order back to ACG.
  2. For myACG+ customers, orders may be returned for any reason within 21 days of receiving the order. Items must be in original packaging and undamaged with all accessories. The customer is responsible for the cost of shipping the order back to ACG.
  3. For myACG+ VIP customers, orders may be returned for any reason within 28 days of receiving the order. Items must be in original packaging and undamaged with all accessories. The customer is responsible for the cost of shipping the order back to ACG.
  4. If you received your order and the items were damaged upon receipt, you must notify ACG within 3 business days of the delivery date listed on the tracking number to receive a replacement or a full refund. This rule applies even to orders that were placed as gifts. We recommend all customers inspect each item's packaging for any visible damage before giving away to friends or family. Any returns outside of the 3 day period with visible damage to the packaging or products will be rejected.
  5. Defective items are covered by ACG's 1-year manufacturer's warranty which applies to all items. If you did not order your products from our website, you must provide proof of purchase in order to verify the warranty. Warranty claims should be made by filling out the warranty claim form here.

To start a return, please fill out a return request form here.

Processing orders usually takes less than 24 hours. Orders placed on our website using the free shipping option should be delivered within 3-5 business days of the day the order was placed.

  • Free shipping will be automatically applied to all orders through December 31, 2021, as long as the total order weight does not exceed 15 pounds and the shipping address is within the contiguous United States (the 48 physically connected states).
  • For orders over 15 pounds or outside the contiguous 48 states, shipping is intelligently calculated by our delivery partners (USPS and FedEx) based on the order weight and shipping location.